Terms of service
Terms of Service
Last updated: 6 June 2026
Welcome to Scrub Caddie.
These Terms of Service explain the terms and conditions that apply when you visit our website, place an order, purchase a product, or otherwise use our online store.
By using our website or placing an order, you agree to these Terms of Service, together with our Privacy Policy and Returns & Refunds Policy.
If you do not agree to these terms, you should not use our website or place an order.
1. About Us
This website is operated by Scrub Caddie.
Our store is powered by Shopify, which provides the ecommerce platform that allows us to sell our products to you.
Contact email:
Business details:
Scrub Caddie
JWB Innovations Ltd
10 Spillway Court, Stourbridge, DY8 4FG
Company reg number: 15492133
VAT number: 505709790
2. Using Our Website
You agree to use our website only for lawful purposes.
You must not use our website:
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in any way that breaches applicable laws or regulations;
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to commit fraud or other unlawful activity;
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to transmit viruses, malware or other harmful code;
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to interfere with the security, functionality or availability of the website;
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to scrape, copy or extract content from our website without permission;
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to infringe our intellectual property rights or the rights of others;
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to submit false, misleading or inaccurate information.
We may suspend or restrict access to our website if we believe these terms have been breached.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, prices and other information on our website are accurate and up to date.
However, product images are for illustrative purposes only. Colours, finishes and product appearance may vary slightly depending on your device, screen settings, lighting and production batches.
We may update, change or discontinue products at any time.
Nothing in these terms affects your statutory rights.
4. Orders
When you place an order through our website, you are making an offer to purchase the products in your basket.
Your order is accepted when we send you an order confirmation email or otherwise confirm that your order has been accepted.
We reserve the right to refuse, cancel or amend an order where necessary, including where:
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a product is unavailable;
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there has been an error in the price or product description;
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payment cannot be authorised;
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we suspect fraud or misuse of our website;
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delivery is not available to your location.
If we cancel your order after payment has been taken, we will refund you using your original payment method.
Please check your order carefully before submitting it. If you need to change or cancel an order, contact us as soon as possible at:
We cannot guarantee that changes or cancellations can be made once an order has been processed or dispatched.
5. Prices and Payment
Prices are shown in pounds sterling unless stated otherwise.
Prices may be changed at any time, but changes will not affect orders that have already been accepted.
Delivery charges, taxes or other applicable charges will be shown during checkout before you place your order.
Payment must be made at the time of placing your order. Payments are processed securely through Shopify and/or third-party payment providers.
We do not directly store your full payment card details.
6. Delivery
We will deliver your order to the delivery address you provide at checkout.
Delivery times are estimates only, although we will make reasonable efforts to deliver your order within the estimated timeframe.
We are not responsible for delays caused by events outside our reasonable control, such as courier delays, postal disruption, severe weather, customs delays or other circumstances beyond our control.
For UK consumer orders, responsibility for the goods passes to you when the goods are delivered to you or to someone you have nominated to receive them.
If your order does not arrive, arrives damaged, or there is an issue with delivery, please contact us at:
7. Returns, Refunds and Cancellations
Your purchases are subject to our Returns & Refunds Policy.
If you are a UK or EU consumer buying online, you usually have the legal right to cancel your order within 14 days of receiving your goods without giving a reason.
Our Returns & Refunds Policy may offer additional rights beyond your legal rights.
Nothing in these terms limits or excludes your statutory rights.
8. Faulty or Incorrect Products
If a product is faulty, damaged, not as described, or you receive the wrong item, please contact us as soon as possible at:
Please include your order number and, where possible, photographs of the issue.
We will deal with faulty, damaged or incorrect products in accordance with your statutory rights and our Returns & Refunds Policy.
9. Your Statutory Rights
Nothing in these Terms of Service affects your statutory rights.
For UK consumers, products must be as described, of satisfactory quality and fit for purpose.
You may be entitled to a refund, repair or replacement if a product does not meet these standards.
10. Intellectual Property
All content on our website, including text, images, graphics, logos, designs, product names, branding, product photography, videos and website layout, belongs to Scrub Caddie or our licensors unless stated otherwise.
You may use our website for personal, non-commercial use only.
You must not copy, reproduce, distribute, modify, publish, display, sell, license or use any part of our website content, branding or materials without our prior written permission.
The Scrub Caddie name, logos, designs, product names and slogans are the property of Scrub Caddie and must not be used without permission.
11. Reviews, Feedback and User Content
If you submit reviews, comments, photographs, suggestions, ideas or other content to us, you confirm that:
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the content is accurate and lawful;
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you own the content or have permission to share it;
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the content does not infringe anyone else’s rights;
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the content is not abusive, defamatory, offensive, misleading or unlawful.
By submitting content to us, you grant us permission to use, reproduce, publish, display and share that content for business, marketing and promotional purposes, including on our website, social media and advertising.
We may remove or refuse to publish content at our discretion.
12. Third-Party Links and Services
Our website may contain links to third-party websites, apps, tools or services.
We are not responsible for the content, accuracy, availability, privacy practices or security of third-party websites or services.
You should review the terms and privacy policies of any third-party websites or services before using them.
13. Shopify
Our store is powered by Shopify.
Any purchases you make through our store are made directly with Scrub Caddie, not Shopify.
Shopify provides the ecommerce platform and related services that help us operate our store, process transactions and provide our services.
Your use of our website may also be subject to Shopify’s own policies where applicable.
14. Privacy
How we collect, use and protect your personal information is explained in our Privacy Policy.
By using our website, you acknowledge that you have read our Privacy Policy.
15. Errors and Availability
Occasionally, our website may contain errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, delivery charges, availability or other information.
We reserve the right to correct errors, update information, cancel orders or refuse orders where information on our website is inaccurate.
If we cancel an order after payment has been taken, we will refund you using your original payment method.
We do not guarantee that our website will always be available, uninterrupted, secure or error-free.
16. Limitation of Liability
Nothing in these terms limits or excludes our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.
We are not responsible for losses that were not foreseeable when you placed your order or started using our website.
We are not liable for business losses, including loss of profit, loss of revenue, loss of business opportunity, business interruption or loss of goodwill.
Our products are intended for personal consumer use only and are not supplied for commercial resale unless agreed by us in writing.
17. Events Outside Our Control
We are not responsible for failure or delay in performing our obligations where this is caused by events outside our reasonable control.
This may include courier disruption, postal strikes, severe weather, natural disasters, war, terrorism, cyber incidents, epidemics, pandemics, government restrictions, supplier disruption or other events beyond our reasonable control.
If such an event affects your order, we will contact you as soon as reasonably possible.
18. Indemnity
If you misuse our website, breach these terms, infringe our intellectual property rights, or use our website for unlawful purposes, you agree to be responsible for any losses, damages, costs or expenses we suffer as a result.
This section does not affect your statutory rights as a consumer.
19. Changes to These Terms
We may update these Terms of Service from time to time.
The latest version will always be available on our website.
The version that applies to your order will be the version in force at the time your order is placed.
20. Governing Law
These Terms of Service are governed by the laws of England and Wales.
If you are a consumer, you may bring legal proceedings in the courts of England and Wales. If you live in Scotland, you may also bring proceedings in Scotland. If you live in Northern Ireland, you may also bring proceedings in Northern Ireland.
21. Contact Us
If you have any questions about these Terms of Service, please contact us at: